Terms & Conditions

Vanguard VA Terms & Conditions
Effective Date: 12th August 2024

1. Introduction
Welcome to Vanguard VA’s Terms & Conditions agreement. For the purposes of this agreement, “Site” refers to Vanguard VA’s website, accessible at www.vanguard-va.co.uk, and “Service” refers to Vanguard VA’s services available via the Site, including the ability to engage with content, join the mailing list, and contact Vanguard VA. The terms “we,” “us,” and “our” refer to Vanguard VA. “You” refers to you, as a user of our Site or Service.
By accessing or using our Site or Service, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you may not access or use the Site or Service.

2. Payment Terms
• Time Tracking: Time spent on services is tracked and rounded to the nearest 15 minutes.
• Retainer Packages: Hours included in retainer packages do not carry over from month to month. Any additional hours beyond the package will be charged at the agreed hourly rate. Retainer packages are billed in arrears on the last day of each calendar month.
• Project Work: Project work will be invoiced upon completion of the work.
• Payment Method: Payments are to be made by bank transfer only.

3. Privacy Policy
Vanguard VA respects the privacy of its users. Please refer to our Privacy Policy, which explains how we collect, use, and disclose information that pertains to your privacy. By accessing or using the Service, you signify your agreement to the Privacy Policy as well as these Terms & Conditions.

4. Use Restrictions
Your permission to use the Site is conditioned upon the following restrictions:
• Personal Use Only: You agree to use the Site and Service only for your personal, non-commercial purposes.
• Prohibited Actions: You agree not to:
o Use the Site or Service for any unlawful purpose or to promote illegal activities.
o Collect or harvest any personal data of other users.
o Distribute any part of the Site or Service without our explicit written permission.
o Interfere with or disrupt the Site, Service, or servers.
o Bypass any security measures used to prevent or restrict access to the Service.

5. Posting and Conduct Restrictions
If you create an account, you may be able to post User Content on the Site. You are solely responsible for the User Content that you post, upload, link to, or otherwise make available via the Service. You agree that:
• Content Responsibility: You will not post content that is abusive, threatening, obscene, defamatory, or otherwise objectionable.
• Ownership and Rights: You retain ownership of your User Content but grant us a license to use, reproduce, distribute, and display your content in connection with the Service.
• Content Removal: We reserve the right to remove any User Content that violates these Terms & Conditions.

6. Online Content Disclaimer
We do not guarantee the accuracy, completeness, or usefulness of any information on the Site or Service. We are not responsible for any User Content or third-party content that you may encounter through the Service. Use of the Site and Service is at your own risk.

7. Links to Other Sites
Our Service may contain links to third-party websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

8. Indemnity
Except where prohibited by law, by using this Site and our services, you agree to indemnify and hold harmless Vanguard VA, its directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses, including legal fees, arising out of your use of the Site or our services, your violation of these Terms & Conditions, or your violation of any rights of another.
This indemnity obligation will survive the termination of your account and use of the services.

9. Copyright Complaints and Agent
If you believe that any content on our Service infringes upon your copyright, please notify us by providing the following information:

A description of the copyrighted work that you claim has been infringed.
A description of where the material that you claim is infringing is located on the Service.
Your address, telephone number, and email address.
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner.
A statement that the information in the notification is accurate and that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

10. License Grant
By posting any User Content via the Service, you grant Vanguard VA a royalty-free, sub-licensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, distribute, and display your content in connection with the Service.

11. Intellectual Property
We and our licensors retain ownership of all intellectual property rights related to the Service. You may not use our trademarks, logos, or any other proprietary information without our express written consent.

12. User Consent to Receive Communications in Electronic Form
You consent to receive communications from us in an electronic form via the email address you have submitted. You agree that all Terms & Conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if they were in writing.

13. Warranty Disclaimer
The Service is provided "as is," without warranty of any kind. We expressly disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability
To the extent permitted by applicable law, in no event shall Vanguard VA be liable for any indirect, incidental, or consequential damages arising out of or related to the use of the Service.

15. Cancellation Policy
a. Right to Cancel
You have the right to cancel your contract with Vanguard VA within 14 days without giving any reason. The cancellation period will expire 14 days from the day the contract is entered into.
b. How to Cancel
To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or email). You may use the model cancellation form provided below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding the exercise of your right to cancel before the cancellation period has expired.
c. Commencement of Services during the Cancellation Period
We typically begin work on services as soon as we receive your request. By engaging our services, you acknowledge and expressly agree that we may begin providing the services immediately, even within the 14-day cancellation period.
If you choose to cancel the contract after we have started providing the services, you will be responsible for paying for the services provided up until the point at which you informed us of your cancellation. The amount payable will be calculated proportionally based on the full contract price.
If the services have been fully performed within the 14-day cancellation period, you will lose your right to cancel, and the full amount of the contract will be due.
d. Effects of Cancellation
If you cancel this contract within the cancellation period and we have not yet begun providing the services, we will reimburse all payments received from you. The reimbursement will be made without undue delay, and no later than 14 days after the day on which we are informed about your decision to cancel this contract.
Reimbursement will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

16. Model Cancellation Form
If you wish to cancel the contract, you may use the following model cancellation form:
________________________________________
Model Cancellation Form
To: Vanguard VA
Unit 3, 8 Park Parade
Harrogate
HG1 5AF
Email: Letstalk@vanguard-va.co.uk
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:
Ordered on/Received on: [Date]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
________________________________________
17. Modification of Terms & Conditions
We may amend these Terms & Conditions at any time. It is your responsibility to check the Site periodically for any changes. Your continued use of the Site signifies your acceptance of our revised Terms & Conditions.

18. Governing Law
These Terms & Conditions and your use of the Site are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales.

19. Contact Information
If you have any questions about these Terms & Conditions, please contact us at letstalk@vanguard-va.co.uk